Service Corporation International and its subsidiaries (including regional entities
operating under the Dignity Memorial®, National Cremation Society®, or other brands)
(“SCI”) are committed to respecting the privacy of our clients and website visitors
in a manner that would be expected of a leading provider of funeral, cemetery, and
related services. We value our relationships with existing and prospective clients,
and recognize that an essential element of those relationships is the trust and confidence
of the families we serve.
This Privacy Policy applies to personal information provided or obtained on our websites
(“Sites”), including any mobile applications that we may offer. This Policy does not
apply to personal information that may be provided using the websites of our business
partners or any other third parties, even if those third-party websites are linked
to our Site.
Please note that, when you post any information or other content to an online obituary,
guestbook, or memorial using our Site, such information and/or other content is viewable
by the public, and the security and other protective provisions of this Privacy Policy
do not apply.
Please also note that information or other content submitted on a third-party memorial
website or floral website linked to this Site is subject to the terms of the privacy
policy applicable to such third-party website, and not the terms of this Privacy Policy.
Information We Collect
We may collect and store the following information when you use this Site:
Contact and Content Upload Information. When you contact us using one of our online contact forms, we receive the messages
you send as well as the personal information you provide, such as your name, phone
number, and e-mail address, and any funeral or cremation-related products and services
you tell us you are interested in. If you upload a digital photo or written content,
we also receive any personal information you submit at the time.
Transactional Information. We generate and collect information concerning our clients as necessary to offer
and provide services and merchandise, including information generated or received
in connection with your transactions with us. This may include information that you
provide for payment purposes, such as shipping address, billing address, e-mail address,
and credit card or bank account information. We also may receive information (but
not payment card information) concerning your transactions with some of our business
partners (such as floral, memorial, or insurance providers) when those transactions
are related to merchandise or services that we have been asked to provide for you.
Many of our Sites include links to websites operated by third-party providers of
floral arrangements and delivery services (“Third-Party Floral Sites”). Information
provided on Third-Party Floral Sites is governed by the third-party’s privacy policy,
not this Policy.
In some instances, we operate a floral arrangement and delivery service websites
(“Our Floral Sites”) using the software or services of a third-party service provider.
In connection with orders placed on Our Floral Sites, we collect information and provide
it to our service provider and a local florist to facilitate the provision of goods
or services you request. For example, if you place a floral order through Our Floral
Sites, we may ask that you provide information related to the destination of the delivery,
any special message to accompany the delivery, any special instructions for the delivery,
the purpose of the delivery, information related to service issues in connection with
the delivery, and payment card information. We do not store your payment card information
other than a redacted credit card number, which is provided to the local florist.
Instead, payment card information is encrypted and forwarded to our service provider
for secure handling by its payment processor. We may also provide Internet Protocol
(“IP”) address information to our service provider for fraud detection purposes.
Log Data. When you access and use our Site, we may automatically record information concerning
your activity on the Site. This may include your IP address or other identifier, your
browser type, the types of information you search for and view on our Site, locale
preferences, and your mobile carrier. If you arrived at our Site by clicking on an
advertisement or promotion on another website, we may also take note of the web page
you visited before you came to our Site.
Cookies. A “cookie” is a small data file that we transfer to your browser or mobile device.
We use cookies to collect information in order to study, enhance and improve the use
and capabilities of our Site. We also use cookies to enable certain features of our
Site, and to preserve your preferences and customize your experience when you visit
and return to the Site. Most browsers provide controls whereby you can choose to block
receipt of cookies, to delete cookies, or to be prompted before cookies are received.
Please note that, if you delete or choose not to receive cookies from our Site, the
functionality of the Site may be impaired. To find out more about cookies, including
how to manage or delete them, visit www.allaboutcookies.org.
Third Party Advertising and Analytics. We use third-party advertising services to serve ads when you visit some of our
Sites, and we use third-party analytics services to help us understand and improve
the usage of our Sites and the effectiveness of our marketing efforts. These services
currently include but may not be limited to: Google Analytics, Google DoubleClick,
Adobe Analytics, Silverpop, and ExactTarget. In some situations, we permit the third-party
companies providing these services to set and access cookies (or similar data tools,
such as “pixel tags” or “web beacons”) through our Site and our marketing e-mail.
These companies may use your IP address or an anonymous identifier as well as certain
information from your browser, together with other non-personal information about
your visits to our Sites and other websites, in order to provide advertisements about
goods and services of interest to you on our Site and other websites and/or to provide
analytical information for our Sites and other websites.
If you would like more information about advertising networks, including choices
about the use of information by Google and other companies for multi-site advertising
purposes, go to www.networkadvertising.org and www.networkadvertising.org/choices/.
Geo-Location Information. Many mobile devices permit applications to access real-time location-based information.
We may collect and use such information, with your consent, in order to enhance the
features and functionality of our mobile applications and service offerings. In addition,
some of the information we collect, such as IP addresses, may be used to estimate
an approximate location of the device you are using to access our Site.
Online Tracking / Do-Not-Track Signals
Except as stated in this Privacy Policy, we do not track your activity across third-party
websites, and we do not knowingly allow other parties to collect personal information
about your online activities over time and across third-party websites when you use
our Site.
Currently, various Internet browsers offer a “Do-Not-Track” option that uses a header
to indicate a Do-Not-Track preference on the browser. Because the providers of Do-Not-Track
and similar signals do not yet operate according to common, industry-accepted standards,
we currently do not respond to those signals. For more information about Do-Not-Track,
please visit http://www.allaboutdnt.com.
How We Use Personal Information
We use personal information to provide you with quality services, to carry out requested
transactions, and to improve our Site and our service and merchandise offerings. We
may use some of the information that we collect concerning you in order to present
you with information concerning services or merchandise that may be of interest, and
we may share that information within our family of affiliates. For example, we may
tailor our marketing efforts based on the types of services and merchandise you purchase,
the services and merchandise in which you demonstrate an interest, and your use of
our Site. In some instances, we may share limited personal information with third-party
online floral and memorial websites in connection with our funeral, cremation, or
other time-of-death services, and when you navigate to those third-party websites
from our Site. In addition, we may retain and use communications, transaction details,
your IP address, and identifying information in order to maintain audit trails for
security purposes.
We also provide personal information to third-party providers of goods and services
who assist us in providing services or merchandise to you. We require that those providers
use personal information only for that purpose, and we also require assurances that
they will appropriately protect personal information entrusted to them. We may also
share personal contact information with companies that are not affiliates of SCI (e.g.,
floral providers or companies in the senior living industry) when we believe you may
be interested in their products or services, so that those companies can market their
own products and services to you. Notwithstanding the foregoing, we will not share
personal information about California or Vermont residents except as permitted by
law.
Protecting Personal Information
We are committed to maintaining the security of personal information. We employ reasonable
security measures to secure and protect the information we receive. Please remember,
though, that no method of electronic transmission or storage is 100% secure.
Disclosure Policy
We disclose personal information as necessary to operate our business, such as in
connection with providing services to you or processing your transactions. We also
may disclose information concerning you if required to do so by law or if we believe
that such action is necessary to comply with a legal obligation or to protect and
defend our rights or property, or those of others. In addition, we may share anonymous
information aggregated to reflect Site traffic volume, average time spent on a Site,
pages viewed, and other such parameters with our business partners, advertisers, consultants,
or other persons or entities for any legitimate business purpose. We may share information
with our affiliates and with non-affiliates as described under “How We Use Personal
Information” above.
Sales, Mergers, and Acquisitions
In the event of a sale or other transfer of ownership of one or more funeral home
or cemetery locations or other business units to a third party (whether by private
sale, through operation of law, as part of a divestiture plan, or otherwise), we will
provide personal information and transaction history associated with each such business
unit to the persons and/or entities assuming control of such business unit.
Public Disclosure Using Non-Restricted Services
As stated above, when you post any information or other content to an online obituary,
guestbook, or memorial using our Site, such information and/or other content is viewable
by the public, and the security and other protective provisions of this Privacy Policy
do not apply. Our Sites make online and voice-recorded Guest Books, Death Notices, Obituaries,
Biographies, Photo Galleries, Moving Memories®, other online memorials, location of
funeral and cemetery services, and other postings to our non-restricted services available
for viewing by all our visitors unless the sponsor or host of a service selects a
privacy setting that restricts public access (available as an option only on certain
services). Any information or other content disclosed on a non-restricted service
becomes public information and may be collected and used by others without your or
our knowledge. Also, please keep in mind that the posting of your user ID or alias
in connection with public disclosures may result in the transmission of unsolicited
messages to you from persons and entities over which we have no control. Please exercise
caution and good judgment when disclosing any personal information in any non-restricted
service. Note that we cannot be responsible for any online postings by a family member,
friend, acquaintance or other person or entity outside of our control. Such activities
and the associated postings are also outside the scope of this Policy.
Links
The Site may contain links to other websites, and other websites may link to this
Site. Please be aware that we are not responsible for the privacy practices of such
other websites. Whenever you visit another website – via a link from this Site or
otherwise – you should review the privacy policy of that other website. This Privacy
Policy applies solely to information provided or obtained on our Site.
No Use by Children Under the Age of 18
The Site is not intended for use by children under the age of 18. If you are under
the age of 18, you may not use our Sites. If a parent or legal guardian posts an entry
on behalf of a child under the age of 18 on an online guestbook or other section of
the Site, the parent or legal guardian must indicate that such entry is being made
on behalf of the child by the parent or legal guardian. Caution and good judgment
should be used in connection with any information provided concerning the child. If
we believe that any information has been posted by a child under the age of 18, we
will promptly delete that information. Parents may contact us using the methods set
forth below to request that information concerning their child be removed from our
Site.
How to Contact Us
Customer questions, comments and feedback are very important to us. For privacy-related
issues, click here to contact us via e-mail, or write to us at: Service Corporation International, 1929
Allen Parkway, Houston, Texas 77019.
Your California Privacy Rights
Under California's “Shine the Light” law, California residents who provide personal
information in connection with purchasing products or services from us may make a
request concerning personal information, if any, that we have shared with other businesses
for their own direct marketing purposes. Such a request may be made by sending an
e-mail message to help@sci-us.com with "Request for California Privacy Information" in the subject line of the message.
In response to such a request, we will provide information as required by the California
law for the previous calendar year concerning such other businesses and the categories
of personal information, if any, that we have shared with them.
Notification of Changes to Policy
We reserve the right to modify this Privacy Policy. Whenever we decide to change
this Policy, notice of the change will be posted on the Site for a reasonable period
of time. Nevertheless, you should review the Privacy Policy from time to time to be
sure you are aware of the most recent version. Please be assured that we will only
use information in accordance with the Privacy Policy in effect at the time the information
was collected.
Revised December 2016.